Frequently Asked Questions and Answers
Cancellations/ Refunds/ ReturnsReturn address : 526, Nonhyeon-ro, Gangnam-gu, Seoul, Korea |
2016-12-05 |
Customer Service10% of your purchases will be accumulated in your member account as points and it will be available to use 7 days after your shipment arrives. |
2016-10-27 |
Customer ServiceThese points are only given to purchases made by members. |
2016-10-27 |
Cancellations/ Refunds/ ReturnsCancellations will not be accepted once your order status says [Shipping in process]. |
2016-10-27 |
Cancellations/ Refunds/ ReturnsCustomers have up to 7 days to ask for a refund or return from the date of receiving. Requests after 7 days will not be accepted. |
2016-10-27 |
Cancellations/ Refunds/ ReturnsPlease note that all items that are sent without a return request will be sent back. |
2016-10-27 |
Cancellations/ Refunds/ ReturnsShould the product is damaged by the customer, opened and used and loses its value due to lapse of time, exchange, return or refund will not be available. |
2016-10-27 |
ShippingJayjuncosmetic safely delivers your orders through EMS. |
2016-10-27 |
ShippingDepending on local conditions, taxes may be placed on large purchases. |
2016-10-27 |
ShippingShipping fee is automatically set based on the standard rate chart and will be added to your payment. |
2016-10-27 |
ShippingDelivery will take 3 to 7 days after the order has shipped. |
2016-10-27 |
Order/PaymentMembership is not required to place an order. |
2016-10-27 |
Order/PaymentAll products are listed and purchased in US dollars |
2016-10-27 |
Order/PaymentAn order cannot be modified once it has been made and if the order has not been sent, please cancel your order and place a new one. |
2016-10-27 |
Order/PaymentThe detail of an order is available in pages [ORDER] or [MY PAGE]. |
2016-10-27 |